IT operations management in a business is responsible for operations of an organization’s applications and IT infrastructure andits control and maintenance on a sustained basis. Proper IT operations management focuses on administering all technology components and application requirements to deliver a stable service that meets the agreed service levels.
In modern enterprises, IT operations teams normally operate under a great deal of pressure to maximize systems performance, efficiency, and resource usage. They strive to achieve these goals while working towards reducing costs. To ensure their competitive edge in the modern business landscape, an IT operations team should find a way to do more with less. These objectives may seem like a lot to cope with.
Fortunately, modern IT operation management can leverage orchestration and automation as a simple and effective way to accomplish more without additional team members. The strategy combines people, processes, and tools through automated workflows. Enterprises can automate various processes, such as application integration and deployment, endpoint security, deploying assets to the cloud, managing workloads, and creating client tickets. Currently, there are various software solely focused on IT process automation.
Automation refers to a single task, while orchestration handles a set of tasks to improve a workflow. Orchestration automates an entire IT-driven process. Orchestration and automation of IT operations involve arranging, coordinating, and managing computer systems and services with minimum human intervention.
What are the benefits of orchestration and automation in IT operations management?
- Promotes Scalability
Instead of managing repetitive and mundane masks manually, let AIOps do its magic. AIOps automate minute tasks that require little to no strategic reasoning. Not only can it free so much time from your team, but it also helps them focus on strategic and value-adding tasks.
- Cost reduction: Orchestration and automation of IT Operations Management enable a business to lower operations costs by eliminating common human element errors and system outages.
- Enhanced productivity: IT operations management automation makes the most out of your IT teams. Automation eliminates menial tasks, allowing highly skilled IT professionals to focus on complex and strategic activities.
- Error handling: As zealous and proficient an IT team may be, humans are prone to making errors, especially on mundane functions. Scientists have proved that people make more mistakes when handling repetitive tasks. Orchestration and automation of IT Operations Management drastically reduce seemingly unavoidable mistakes.
- Increases Service Levels: IT operations management automation offers more than internal benefits. The strategy allows IT teams to provide a greater level of support to actual paying clients. Orchestration and automationenable a business to offer improved self-support options. Besides, automating the first steps of the support structure qualifies customers’ needs, allowing the helpdesk to respond to clients with specific information that significantly reduces the time spent on a ticket.
You can use orchestration and automationto streamline IT operations management in various situations, especially in replacing repetitive manual tasks and business processes with automated solutions. Besides, IT operations automation can integrate with multiple processes, applications, and platforms to create a seamless enterprise ecosystem. Whether your IT applications and information are housed on-premise or in the cloud, you can leverage automation and orchestration to make complex business processes go effortlessly.